ClientCentric.
The truth about referrals is that most professionals work in silos, and rarely think beyond their skill set and expertise.
When I work with a professional who wants to win better quality work. I start with where they are.
Introduction
What is frustrating them most? Where are opportunities being missed? How do they see themselves and their expertise? What sort of work do they really want? What are they doing to win it — and what is actually working?
Only then do we look at the psychology of winning business: why some approaches cause people to engage, why others don't, and how to give the right people a reason to recognise an opportunity and think of you.
From there, we develop a carefully tailored approach to address what is frustrating them most and where the best opportunities are being missed. That is what starts to shift the dial — upwards.
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The Purpose
To win better quality work, by focussing on the concerns of your ideal clients and collaborating with colleagues, contacts and clients to deliver solutions - a client centric approach.
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About the Founder
Caroline Garnham was Head of Private Client Department at Simmons & Simmons, pioneered the concept of Family Governance, is a former contributor on tax and trusts for the weekend FT, and Fellow of the Institute of Tax.
ClientCentric builds on ideas, first tested through Caroline’s Club.
The Promise
In a conversation of just half an hour we can explore what you want to achieve and whether our approach to wining business could shift the dial upwards for you. It is not for everyone and if not for you, you have lost only half an hour.
The Vision
To inspire professionals to be more collaborative, to serve their clients better and to win better quality work effectively, efficiently without wasting time or money.
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