ClientCentric.
Client Centric is the methodology used by members of Caroline’s Club to win good quality work from the clients they want to work for.
It can be used by small, medium and large firms, who want good quality work from, contacts, colleagues and/or clients
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Introduction
Professionals work very hard at being visible, some even have a strategy, and yet good quality work remains illusive - why?
When I was made head of the private client department I was told to make city rates of profit in two years or find my future elsewhere. I was given no mentor, guide or manual - so had to figure it out myself.
The break came through studying the psychology of winning business: why can you educate a crowd and but create resistance when saying the same thing to one person?
The equation adopted by client centric is
Growth = visibility + strategy + effective implementation
The Purpose
To win better quality work, by focussing on the client you want to work for and the concerns they want resolved by collaborating with colleagues, contacts and clients to deliver solutions - our client centric methodology.
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About the Founder
Caroline Garnham was Head of Private Client Department at Simmons & Simmons, pioneered the concept of Family Governance, is a former contributor on tax and trusts for the weekend FT, and Fellow of the Institute of Tax.
ClientCentric builds on Caroline’s experience and her research into the psychology of influence.
The Goal
The client centric methodology adopted by the members of Caroline’s Club can be applied consistently by rising stars, across merged firms or bolt ons, with colleagues, contacts and clients and unlocks opportunities to win good quality which can be tracked and monitored to shift the profit dial up.
Our Vision
To inspire professionals to be more collaborative, to serve their clients better and to win good quality work effectively, efficiently, without wasting time or money.
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